Terrible service

Changed to ultimate banking. Used my wallet to at 2 stores and they reserved the money as usual when you purchase something but two days later I was debited for the same amounts again. While the initial payments remained uncleared in my account for over a week. in the interim I have been calling the call center which used up R100s of rands of airtime while on hold with no help whatsoever. Went into the Galleria branch to a Lady at customer care who showed me her screen insisting that I'm not understanding and asked another lady to explain to me as If I am a retard. both talking to me with attitude as if I don't understand. I told them call the call center and the lady was not pleased only to find out that the call center confirmed that I was right and they had my funds on hold. the lady at the bank then calmly apologizes after making it seem like I was retarded the whole time. I was then told to go to the stores to get them to give absa a letter to refund me. How dumb of a bank to request such. I had to go and the stores requested my bank statement to prove I was double debited as absa called it. I print out my statements which absa obviously charged me for only to see it does not show those uncleared amounts. wasted my petrol and money to print those statements. Absa has one of the highest bank charges and offers such pathetic services. a simple thing as a statement is not free on the app.

I am changing banks.