Terrible Service!!

<p>Recently I decided to cancel my ABSA credit card and only utilise me Virgin Money Card that I’ve had for over ten years with a problem or issue, their service has always been of the highest standard until today when I was met with unbelievably bad customer service. On the 7th I explained to the call operator that I was cancelling my ABSA credit card and wanted to increase my limit on the Virgin Card, she immediately agreed to pushing it up, but not to the amount I requested. Foir that to happen she required me to do a affordabilty excercise which was duly done, I was then informed that it would take 48 hoyurs for it to be reviews and that she would call me with feedback, to date nothing. I called in this morning requesting feedback and was met with a response of the that it had been disapproved due to lack of information. At no stage was I requsted to send through npayslips, bank statements or any other documentation, yet find out that it was declined for this reason. The lady then agreed to increase the limit to the intial agreed offer but now wanted all the above documentation.</p> <p> </p> <p>Full access was granted to bank bank account that would verify the information that was given in the affordabilty exercise, yet I get treated in such a manner, why does Virgin treat their loyal long seriving clients with such regard, do they not want my business, is it not good enough, if this issue is not dealt with in an accetable manner I will cancel my business with them.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>