MH
Marietjie H

1 reviews | Active since Nov 2016

07 Nov 2016, 20:11

Terrible Service

<p>I went to the atm to withdraw money in umbilo. While I was busy to withdraw money the atm went offline, and I didn't receive my money, in my account it shows that I received the money but I didn't cause the atm went offline. So I went to my bank and they phoned absa they said it was their fault and that I should wait 30 days for them to make a correction of payment into my account. I mean really how terrible is this that my bank should phone after absa for their mistake. Horrible SERVICE!!, <br />I'm very unhappy with this because now it's my problem to pay my bills and I can't cause absa messed it up. This is really terrible Service. I want this to be sorted out ASAP so that I can get my money to pay my debt. Now I'm getting a bad reputation due to absa's negligence. TERRIBLE!!!!! This is unacceptable!!!</p>

0
Replies (2)
Absa
Absa's reply08 Nov 2016, 09:19
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,

MH
Marietjie H's update09 Nov 2016, 11:54
Reviewer Update

Hi there Daphne

Thank you for your response, do I get a reference nr for the investigation,?

I really need assistance with this matter because this is really urgent

Regards marietjie