Terrible service

<p>Saturday i was called by Absa head office confirming they are cancelling my card due to someone at head office accessing my account wrongly,they said i need to go to the bank in Greytown to get a new card,i had to stand in a queue for over 90mins where only 3 staff were working,firstly it was not my fault someone accessed my account and the card has to be replaced,secondly i have to waste my own time to go to a branch to get a new card,i find this extremely poor service ,i am also worried about my security as how can someone just access my banking info at head office without my knowledge</p>