Terrible Service

<p>It is with regret that I write to you to express the terrible service given to me by your Personal Loans department. This is the second month and let it slip the first time round. It seems as if your staff is not weĺl trained by you or they jus don't know what they are doing. I requested my debit order to be changed on the 13th September from the 20th to the 25th and the consultant I spoke to that day assured me that it will be updated. To my surprise I get a call on the 24th asking me why I'm in arrears. The consultant tells me nothing was updated because I didn't call in time which I think is ridiculous. He then asks me when can they run the debit order for the arrears amount.I told Ayanda not to request any debits as they system will automatically debit my account as soon as there are funds which is what happened. So had he done that I aid have been double debited like last month. Now I must tell your staff how to do their job. I requested Ayanda that the consultant who gave me wrong info and didn't change my debit order date to call me before COB yesterday to give me an explanation. That never happened. I cannot wait to settle my loan and hope people don't take loans with you people because honestly the service stinks. I'm liable for bank charges because of your incompitent staff.</p>