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Nicky M

1 reviews | Active since Jan 2016

20 Sept 2016, 17:11

Terrible Service

<p>Dear Venessa,</p> <p>I am disappointed at the way this matter is being handled. It has been more than 6 days (business) since the incident happened, the only thing we received from you was just a lousy acknowledgment with no information on the process involved and who to contact for feedback on progress.</p> <p> </p> <p>I will take this matter further and also report your poor level of services.</p> <p> </p> <p>Regards,</p>

0
Replies (6)
Absa
Absa's reply21 Sept 2016, 09:04
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

NM
Nicky M's update21 Sept 2016, 09:33
Reviewer Update

This is an electronically generated message. it therefore means after 7 days ABSA hasn't attended to my complaint as I haven't been contacted by them except by their system.

Absa
Absa's reply21 Sept 2016, 14:30
Official

Dear Customer

Kindly provide me with your mothers Identity number in order for me to log an official complaint and forward to relevant business unit to assist in resolving this matter.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

NM
Nicky M's update21 Sept 2016, 22:01
Reviewer Update

Hi Venessa

I do have my mom's ID not sure how these protect the privacy of personal information.

NM
Nicky M's update23 Sept 2016, 10:30
Reviewer Update

Dear Venessa

Is it possible that yo can give me your e-mail address in order to send you the ID. I do nt want my mom's personal information to be on this website as I am not sure of their POPI policy. Please do not take too long to respond to message.

Absa
Absa's reply23 Sept 2016, 11:48
Official
Dear Customer My Email address is *** Kind regards Vanessa Crowe Group Customer Care Absa Bank Ltd

Best regards,