Terrible Service

<p>Hi,</p> <p>at 13h30 on 13 September I was ABSA bank ATM at the Newcastel Mall (not A amajuba or CBD) about to use the ATM to withdraw cash. I was with my mother. I approached the ATM. I was about to withdraw cash using my mom's card when a man, came to at the ATM and asked to use the ATM as the one he was using was not accepting cash. He wanted to make a deposit. I allowed him to use the ATM i was about to use and went and tried the machine he was using. As approached the machine, it has an usual picture for a front screen. I then asked what is this, he came rushing to remove whatever, I then put my mom's card and entered an incorrect pin. to my surprise the machine swallowed the card. I went inside at spoke one of the employees, who directed me to a phone and asked to phone customer service and have the card cancelled. I did as I was told, unfortunately I didnt have my mon's ID number and she doesnt it know it off by head. Few minutes later, we were asked to give the account number, we did. The agent on the phone spoke to my mom and told her that R1400 had been withdrawn from her account and there's nothing they could do about it. Actually it happens all the time, thats what they said. When asked t check the camera in order to confirm what happenned, they said the money was not withdrawn from this ATM, wwe were then told, they cant help us. We left.</p> <p> </p> <p>My issue, the employees were unhelpful, less interested in listening to us and failure to even try to investigate the matter. It is very disappointing that ABSA ATM will have no guards during the day to watch over such especially if it happens all the time. Onother issie is, we didnt do anything wrong here, it is ABSA's machine on ABSA's building at the mall and a crimonal offence was committed at the branch but they said, it none of their business when an ABSA customer has suffered loss not due to their neglince. What happened to treating customers failry or customer service? What happend to investigtions and see if you can help your customer?</p>