tG
thireshan G

1 reviews | Active since Jan 2015

02 Sept 2016, 14:34

terrible service

<p>i did an application for a cheque account on the 30th of august 2016 online and was given a account number i sent in the relevant documentation and since then have had no feedback i called sereral times and however no one can assist i called to lay a formal cpmplaint regarding this and was told turn around time will be 3 days </p> <p>your service levels are worse than before and this is horrible service from your staff</p>

0
Replies (2)
Absa
Absa's reply02 Sept 2016, 15:14
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

tG
thireshan G's update06 Sept 2016, 11:36
Reviewer Update

i posted this complaint last week friday any up untill now i have no follow up on what is going on

i have a reference number for a complaint logged but up untill now no one can give me feedback

Absa has just shown me how useless they are and i wish to close my accounts with you guys and move to a BANK which treats there customers fairly and the service levels are higher

i am uterly disgusted with this and will be writing a review regarding my troubles with youll