KU
Kushka U

1 reviews | Active since Jul 2014

12 Aug 2016, 14:53

Terrible Service

<p>Today, 12/08/2016, at 16:03 I attempted to pay my LAST R260 into my landlord's ABSA account at Hercules ABSA's ATM, for electricity. The ATM canceled my transaction and took my money. There was still people in the bank, so I went to get help. The woman I spoke to wasn't really willing to help and basically told me that I'd have to come back, lodge a claim and wait about a week for my money. I told her that it was my last money and that I'd now sit without electricity, she wasnt very sympathetic and couldn't care less!! Thank you ABSA, for making me sit without electricity, I'm very disappointed and disgusted. If I just took ABSA's money and said I'd pay it back in a weeks time, I'd be sitting in prison. </p>

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Replies (1)
Absa
Absa's reply15 Aug 2016, 06:52
Official

Dear Kushka


Thank you for bringing this matter to our attention.

We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

Best regards,