Terrible service

<p> </p> <p>I’ve never received such terrible service in my life especially from a branch manager. I visited Absa (Bridge City Branch) on Sa****ay 11th. I wanted to withdraw 30K and guess wat I was told by the Teller. She advised she can only give m 20K because I didn’t give notice. My response was.. ‘when I opened the Depositor Plus account I was not informed that I need to give notice’. She said ‘well that is not our problem because u didn’t open the card from our branch, had u opened the card at our branch our consultant was going to inform u’. I than said to her cant u at least give me 25k and I will withdraw the rest from the ATM because I didn’t know dat I had to give notice and this is not my first time withdrawing an amount over 20k. I Normally withdraw from absa kingsmead without any hassles. Her response was NO I can only give u 20K.</p> <p> </p> <p>I than said to her please call someone who can authorize my request because I seriously need this money today it an emergency. She went and I waited +-5mins for her to come back with a manager. Manager came to me without even greeting me and told me we can only give u 20K because u didn’t give notice. I told the manager the teller already advised me that which is why I called u as a manager to make an exception for me as a client which didn’t know of ur branches rules and regulations. She said NO.. She asked me why I ddnt come yesterday to withdraw half and withdraw again today. My response was ‘I was working yesterday that why I couldn’t make it to the bank’ She said well unfortunately I cannot help u it either u take 20k or go home with nothing with an attitude. She told me to move from the counter so that the Teller can serve other people coz clearly I ddnt understand their branch policy.</p> <p> </p> <p>I had no choice but to take the 20k. I was so shocked and very disappointed on the way she handled my problem. I have been an absa client for years and this is not the type of service I expected from Absa. That Branch manager don’t have manager s****s at all. She was speaking to me with an attitude all the way. They both had no name tags on them. I had to asked them their names. Teller’s name Thabisile Gumede and So called manager’s name Taminisha Pillay (Both no name tags). Bear in mind that these names were given to me by the manager with an attitude.</p> <p> </p> <p>I want this it be looked into and I want to know what going to be done about it</p>