Terrible service

<p> I app**** for a Platinum Value bundle on 10/06/2016 and my application was approved in principles. The supporting docs were mailed the same day and was told it will be finalised in 3 days. I have been in contact with ABSA as no one bothered to inform me of the progress. This terrible treatment for a valued client (With home Loan) is uncalled-for. Today is 20/06/2016 and still waiting. </p>