mP
marguerite P

1 reviews | Active since Jun 2016

10 Jun 2016, 12:23

terrible service

<p>We have tried for 6 months to get absa to come and properly assess the damage done when our geyser burst and our whole house flooded. they have fixed some things for which we are grateful but the after service is non existent. We can never get hold of them. Here is a list of what still needs to be fixed fter 6 months:</p> <p>the stove is completely broken-it took them 5 months to come have a look and are now saying that we broke it. (we llogged the faulty oven in the same week the geyser burst)</p> <p>they had to redo the ceilings and just forgot to replace some of our lights (so now there are places which used to have lights that have none)</p> <p>they never fixed the door which we are struggling to close.</p> <p>they never put the skirtings back and didn't paint them.</p> <p>and the most frustrating is that you cannot get hold of them because the person who can help us is ALWAYS unreachable.</p>

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Replies (1)
Absa
Absa's reply13 Jun 2016, 07:13
Official

Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd