TERRIBLE SERVICE

I'm really disappointed with the service I've been receiving from ABSA since the beginning of this relationship. After numerous complaints to Absa regarding BAD service I decided to close the premium account that I deactivated just two months ago.

Guess what? I took ABSA a full year to close this account accumulating charges every month , calls and trips made to their various support centres far exceeded the bank charges in cost by the time they managed to close the account.

Now I'm left with a savings account and unable to use their Banking App, reason I'm told that I have outstanding internet banking chargers. Confusing is that my account balance is positive .

I'm currently in Kenya and I'm unable to visit a South African branch for assistance, so I decided mail (actiononline) for assistance and the response I received was that I should contact branch....Another reason for me to move from this inconveniencing FSP.

My request was simply to have them unlock the App so that I can do some banking but clearly this was not to happen. So I cannot pay my bills until I return to South Africa and life needs to stand still... HOW BAD AND INCOVENIECING