terrible pathetic service at Absa gateway

this morning i went to the absa branch at the gateway mall at Umhlanga , went to the check area i clearly explain that i have forgotten my wallet at home i dont mind coming back when I have ID card or drivers. then the lady at the check inn area sad to me they can try and pull my finger prints from home affairs. she the told me to wait by the waiting area , I waited there for over 15 min , then the lady who was suppose to help me after she was done with her client, she got out of her cube and went to chat with her work colleague. then she came back after a while, then they called me me in. I then asked the lady if she is aware that I do not have ID or drivers licence she said No. then asked her if the lady at check inn did explain to her that i do not my ID card or drivers license . I told that she said you need to try pull my finger prints from home affairs or i was not going waste my time and wait for nothing , that lady there is no way they could pull my finger prints from home affairs. but asked why would the lady at check inn tell me it could be done. she no she can not help me , before i was even out the bank they were busy laughing. the staff at Absa gateway mall are not trained.