Terrible Non-existant Service

Item: Absa
Rating: 1

I have sent several emails with my new banking details, got several auto-responses yet no human response. My details remain unchanged and my debits have gone unpaid....don't demand funds from me for failed debits, you can't blame your customer for your poor service.

Helpful (0)

Replies (3)

Absa's replyOfficial

11 Apr 2018, 10:08

Dear Customer

Thank you for bringing this matter to our attention.

Please can you elaborate a bit more on your complaint, where was e-mails sent to, what was the instruction etc.

Regards

Claudette

Absa's reply11 Apr 2018, 10:08

Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you elaborate a bit more on your complaint, where was e-mails sent to, what was the instruction etc.

Regards

Claudette

's updateReviewer Update

11 Apr 2018, 18:11

Hi Claudette, The request was for my debit details to be updated. I can send you the email thread - please provide me with your email address. Kind Regards, Chanel

's update11 Apr 2018, 18:11

Reviewer Update

Hi Claudette, The request was for my debit details to be updated. I can send you the email thread - please provide me with your email address. Kind Regards, Chanel

Absa's replyOfficial

12 Apr 2018, 11:30

Dear Chanel

Thank you for your response.

my e-mail address is claudinele @absa.co.za please forward your complaint as well.

Regards

Claudette

Absa's reply12 Apr 2018, 11:30

Official

Dear Chanel

Thank you for your response.

my e-mail address is claudinele @absa.co.za please forward your complaint as well.

Regards

Claudette