Terrible lack of service!

Decided to apply for the limit increase on my ABSA Credit Card. Completed everything online, and submitted all the required documentation on 17 December 2022. Heard nothing from ABSA. On 9 January after numerous follow ups, I was told I need to submit my Payslips and bank statements again (so again another trip to get updated documents and resubmit.) Again, not a word from ABSA. Yesterday, 18 January 2023 I was told my apllication expired, and I need to re-apply for scratch. No further communication or explanation from ABSA. I have sent several mails to various departments, and tried calling to find out what is going on. No feedback

I feel if I re-apply, they are just going to ignore it again untill the application expires.

Absolutely horrified with the lack of service received.

I have all the mails as proof should it be required.