LS
Liesje S
1 reviews | Active since Oct 2021
02 Oct 2021, 10:58
Terrible journey with Absa!
Soooo, Dear Absa,
It has been 4 months of endless struggels with you.
Our car is financed through you. And in July you decided to add an insurance to our account. No cantact been made about it. We have send proof that we infact do have insurance on our car. But still we pay a sky high premium we did not agree to. (almost twice as much as out insurances with a well known company) is has been 4 months of emails, phone calls (endless) promises were made it was all sorted out. And today... Well today again a debit for the same thing. Are you just ***********?
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Absa's replyOfficial
04 Oct 2021, 10:20Dear Liesje Schulz Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care
Absa's reply04 Oct 2021, 10:20
Official
Dear Liesje Schulz Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care