Terrible Home Loan Application Experience with Absa

I am extremely disappointed with the service I have received from Absa during my home loan application process. It has been over three weeks since my initial application, and there has been no progress or feedback from the Home Loans Department. The person handling my application, Vully Masanabo, has been unhelpful throughout the process. I have been asked to submit the same documents multiple times, despite already sending them several times. Each time, it seems like my application is going nowhere.

What’s even more frustrating is the lack of communication. Vully has never provided any updates unless we reached out first, and he is consistently unreachable by phone, making it nearly impossible to get any clarity on the status of my application.

This level of inefficiency and lack of professionalism is unacceptable, especially for something as important as a home loan. I expected better from Absa, and this experience has left me questioning the service quality of the bank.