MW
Matthew W
1 reviews | Active since Jul 2013
28 Jan 2016, 11:32
Terrible Feedback for New Applications
On Friday 15th Jan, I completed the online signup for a virgin money credit card, on Monday the 18 Jan I submitted all the required docs. Subsequently I have heard nothing from Virgin regarding my application. Honestly this some of the worst customer service I have dealt with from a financial institution ever, and makes me severely doubt continuing the application process.
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Absa's replyOfficial
28 Jan 2016, 14:06Hello mattdw2,
We have noted your concerns, thank you for bringing this matter to our attention.
We have escalated your application to get it finalised.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
We have noted your concerns, thank you for bringing this matter to our attention.
We have escalated your application to get it finalised.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
Best regards,
Absa's reply28 Jan 2016, 14:06
Official
Hello mattdw2,
We have noted your concerns, thank you for bringing this matter to our attention.
We have escalated your application to get it finalised.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
We have noted your concerns, thank you for bringing this matter to our attention.
We have escalated your application to get it finalised.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
Best regards,