Terrible Experience with Absa Trust & Rewards

Terrible experience with Absa Trust and Absa Rewards.

Today I discovered that a Will I drafted with a financial advisor in 2017 had not yet been filed. Over a year ago, I raised that this could be an issue as I was not earning the Absa Rewards score for having a Will in place, however it was evidently never resolved.

As a result of still not earning this score, my Absa Rewards tier was reduced from tier 5 to 4 today. Not only was my tier reduced, but my historical Rewards value earned over the past cycle was also impacted.

Incredibly disappointed in Absa's customer experience, particularly in terms of the impact this could have had on winding up my estate. This is not how you retain a loyal private banking customer.