TERRIBLE EXPERIENCE

I mistakenly made a payment to the ABSA Vehicle Finance account, and since then I have been calling and doing continuous follow-ups. I keep receiving the same response that the matter is being escalated yet I have not received any call or feedback from Absa. This situation has become extremely draining and exhausting, especially since it has been almost a month now. It now appears that no one has even investigated my case. I am deeply disappointed by this level of unprofessionalism from ABSA.