TERRIBLE EXPERIENCE @ CARLETONVILLE BRANCH

I've been trying to port my savings account to cheque account and I've been frequenting the branch in Carletonville without assistance. All that I'm told is that the system keeps giving the error "additional income" and apparently the IT call center can't assist your consultants to figure this out. I used 2 different consultants (Ndhlandlha & Fikile) who called to request assistance on this error but still nothing is being done about this. I've waited for two long and I'm starting to wonder if a simple thing such as porting services can be such a serious frustrating issue what more with other services that you offer clients? It's so terrible that a client cannot even get a mere call back to update them on whether the error has been resolved or not. I think it's time to switch banks because I CANNOT HANDLE THIS UP & DOWN, *********** SYSTEMS + YOUR RIDICULOUS BANK CHARGES. This is so so DISAPPOINTING...