Terrible experience after being a client for 20+ years.

<p>No one wants to be the guy that complaigns about every little thing. The experience I have had with ABSA has really been quite dismal over the years, and they have managed to help me 0% of the time. This forces me to find some kind of outlet for my frustration, hoping against hope that this post somehow reaches someone who actually cares and will make life a bit easier for ABSA clients.<br /><br />1) Currently I am unable to make reliable online purchases with my card, and ABSA is unable to tell me why. (It works once a month maybe, then just stops working and all payments fail.)<br />2) I have many times needed a loan, and thinking that being a client for so long, and paying my bills regularly would help has had no effect. ABSA has never been able to help, even though I have a good credit record (TransUnion)<br />3) Applying for a quick loan that doesnt need the same vetting has also been unsuccessful, all I get from their website is a blank error window.<br />4) Their call centre staff are always friendly, as they are good people forced to provide support for a product that is inherantly broken.<br />5) ABSA has ZERO drive for innovation, as evidenced by all the different things you can do using different banks such as FNB, and their difficult to navigate and understand graphical user interface.<br /><br />The point of this rant is, I guess, to point out that ABSA has never provided any sufficient value for money for all their charges, and in fact, has only cost me time, patience and money.<br /><br />Farewell ABSA, please dont expect any christmas cards.</p>