Terrible experience

Complaint Regarding Misleading Conduct, Unauthorised Cheque Account and Loan Facility.

I hereby lodge a formal complaint regarding my terrible experience at your Absa Sandton City Mall branch.

I visited the branch for the sole purpose of applying for a passport. During the process, I was misled into opening a cheque account which was not necessary for the passport application, and which I did not request.

Furthermore, a loan facility was granted on the said account to keep it active, without my knowledge or informed consent. I was not properly informed of the implications, terms, or costs associated with this account and facility.

Despite my efforts to resolve the matter with management, the issue remained unresolved. I also requested that the account be closed to avoid unnecessary debit accumulations, however the consultant refused to assist me.

As a result, a few months later, I am now in arrears and the account has been handed over, despite the fact that I never used the account. To date, I was also unable to complete the passport application that was the main reason I went to Absa.