Terrible

I opened a cheque account online and one of your consultant called to finalise the application. The she told me to go to the branch to collect my card. When I get to the branch I was told that there is a hold on my new account as I've been placed under curatorship. I was surprised as I've never been under curatorship. I have spent 2 hours in your branch without an account. Your level of service is disgusting and it's not the front staff but your processes. If I had a choice I will rate you 0.