Terrible customer service- the worst I have seen in my life

<p>My permit was expiring on the 21st of April and they blocked my account without prior notice, what they didn't know/didn't ask is that I have app**** for a permit extension 3 months ago, but due to Home Affairs resolution times (not my fault) I am still waiting to get a resolution.</p> <p>I called customer service on Friday (21st) night, and they kept on giving me stupid excuses such as:</p> <p>- you made a big payment so we blocked the cards just in case of *****</p> <p>- your cards have expired --> WHICH IS ABSOLUTELY STUPID BECAUSE I TOLD THEM THE EXPIRATION DATE IS IN 2020</p> <p>-etc, etc</p> <p>At the end of the call, they told me they had activated my cards --> *****, they just **** in my face. They did not activate them and they are still not active.</p> <p>I had to go to the branch on Saturday (22nd) morning and provide the documents they requested in order to extend my account. They told me they would call me when this was fixed.</p> <p>I called the branch today (26th), because as you imagine I need my money to live, and now a new excuse: We need proof of address to approve this. So I have to go personally to the branch and give them proof of address.</p> <p>You are just hopeless and *********** AS HELL</p>