Terrible customer service!! Or rather lack thereof!!

I contacted ABSA card division on the 27th of August 2025 requesting a settlement amount and requesting to cancel the card protection policy that is on my credit card. On the 29th of August, I then got a response from Refiloe Mphasane who advised that she was sending the email to the credit life department. I then contacted credit life department directly for the cancellation. I then contacted ABSA credit life nd card division on the 3rd nd 4th of September still waiting for a response from the Absa credit life department. Today is the 11th of September and still theres no communication from ABSA. I now have to get a new settlement balance and still no word from ABSA credit life which is causing a major delay!!Its the worst service I have ever received. I want to settle my credit card and close the account. I can rather go to another bank and give them my business as ABSA has time to play games and not resoond to their customers!!