Terrible Customer Service, No online help or help on the phone!

I have been trying to get someone from ABSA to contact me since 9th of January and still nothing...I don"t even have missed calls.

And then I got a call last week from ABSA about my new credit card, and the lady on the phone said the courier will contact me to deliver the card, and I asked her 3 times please can I give you my address to update and she said no. Now the card is in Midrand and I stay in Delmas, Mpumalanga. Terrible service received from Sanridge Square ABSA, credit card division, the lady just says there is nothing she can do, they will destroy the card if I don't fetch it, and the manager is not in, and I have to call the credit line or something. I have tried calling ABSA since Jan, you cant get through, after 15minutes I hang up, I changed my debit order dates on Capitec online and on the phone with no hassle. But ABSA cant help me??? This is terrible service I am really thinking about moving all my accounts over to Capitec or Standard bank. Its 2020 and the lady tells me to visit a branch...nothing can be done online?