Terrible customer service from ABSA insurance

<p>After 4 or5 phone calls last week to ABSA insuarance and numerous promises from different people to get back to me, I am still waiting for an assessor to come out and assess my claim. Also I find it utterly rediculous that I was told that I can only be paid out for 4 tiles around my toilet pot which needs to be replaced due to it cracking. Could someone please ensure something gets done about this as I am slowly starting to loose my patience with ABSA, is not the first pathetic experience I am experiencing with ABSA.</p>