Terrible Customer service from ABSA building loan

We have taken a building loan with Absa, it has been the most frustrating and stressful experience. We have dealt with Martine Mclachlan in Auckland Park, not only does she not answer our emails and questions. She replies with blank emails. I can never get hold of her on the landline. We submit a payment request and get no feedback on the request. 5 day turnaround time has not been adhered to. We are under an immense amount of pressure to pay suppliers and contractors and the bank does not give us any indication on payment release! Reporting this on Hello Peter is a last resort to receive any answers from a very frustrated client.