TERRIBLE CUSTOMER SERVICE EVER

I Bought in may 2019 and in August i recieved a call from ABSA selling a Warranty plan then i said to the guy no i want a service plan rather we did the whole thing he sent me the policy documents -Absa told me that my car will be cover from 30 000ks , on January 2020 i recieved a call where i was offered anothe rproduct then i said to the consultant she must first service plan is up to date as i will taking the car for 30ks service soon and to my suprise the service plan was not activated meaning my car service plan was not in place i asked her to find our for me what had happened its almost 3 weeks now there is no solution to the matter WHO CAN REALLY ASSIST because im sent to pillar and post regarding this issue

I Called Absa on the 03/02/2020-14:20 on this number *** option 5 and i spoke to Tshediso Tsosane and according to him there was no such a plan

so who is at fault here me .innovation group or Absa my car is due for service in the coming months Regards