Terrible Customer Service

In March this year I logged an issue with ABSA rewards that I cannot transfer any amount from my ABSA rewards to any of my other accounts using online banking as it keeps giving an error. After numerous months of waiting and calling and emailing, I escalated the issue to Zelda Fourie at ABSA rewards and she was going to check internally and feedback to me. It is now end November and when trying to get hold of Zelda leaving messages/emails, I just received an email the issue is resolved???? The issue is NOT resolved, it is still exactly the same error. How can a bank like ABSA treat a customer of more than 30 years like this and provide no feedback or solution? So you have ABSA rewards, but you cannot get the money?? I am really shocked by this bad service experience, and even when escalating to a manager you still get no resolution or response??