Terrible customer service - consult from hell.

I think I encountered the most rude, untrained, ego driven and unapologetic consultant of all times at ABSA life.

I phoned in to make a follow up regarding a new credit cover when I unfortunately met with the consultant from hell, her name is Thandeka Mkhwa****. She initially said she can't transfer me to the consultant I spoke to a day prior, claiming a consultant in question should make contact with me again, I insisted with her to find alternatives in which she responded by saying she doesn't have relevant contact numbers as she only deals with active covers. I was left confused but pleaded with her to assist, she later on asked for my personal details, i gave them to her and she said I should phone within 48 hours if nobody contact me from the relevant department. Now I was left baffled cz she was not willing to help initially but now I needed to phone the same number if no assistance was forthcoming (I also raised that with her). Then I asked her for her name and surname, then I told her that I didn't like the way she handled my call, I believe by expressing my concerns she got agitated n started to talk over me, trying by all means to rudely explain the procedure. I told her that I was going to report her in which she threatened to cut the call and she glad gave me her name and surname again so that I can complain about her. She played a victim card when I told her that she can't threaten me by cutting the call and in which she rep**** by "you threatened me first by saying u were going to report me". I went as far as telling her that her conduct might be due to her having a bad day, she denied that, thus means she is plain rude n felt untouchable. I'm pleading with u to train your staff, they can't go around treating us like kids and rudely talking over us, threatening customers, her attitude stinks. From now on I will never recommend ABSA to anybody I know after purchasing 2 car thru ABSA finance. Listen to the recordings please cz her behavior is appalling.