Terrible customer service

I had the cash withdrawal revoked from my credit card for obvious reasons a long time ago. This morning i wanted to transfer R6000.00 from my business credit card to my business account at a branch. They said they could not do it, i need to phone business division. I promptly contacted the business division to assist with the issue only to get told they can't help, all i could do was to send a mail to a specific email address requesting that i needed to transfer from my credit card to current account. Here is the issue i would need to list both my accounts in the email. Red flags As a result I did not send the mail. Here is my questions to absa 1. You keep on telling your customers that we should not transact via email, why would i be instructed by your support agent to so so??? 2. how do i know that this email is secure, we all know email messages can be intercepted. 3. The email address was ***. Your agent would then be able to use all my details with no accountability.

So now i am sitting with an issue . There is absolutely no way that this could be done without sending the email. This is not the first issue i had with absa in the last 6 months, but it will be the last. I have personally been a client of absa for more than 24 years and this is how you treat your clients.

Whether it is incompetence or just arrogance on behalf of absa it doesn't matter, servicing your clients are not, free we pay bank charges for the privilege of poor service.

Ettienne