Terrible customer service and refusing to give me my money

<p>I have had a fixed deposit for a number of years and wanted to transfer the money from that account into my savings account last year. After visiting a branch 3 times I was advised this could be done through sending an email, which I did but the money was never transferred. I decided that I would wait another year. After dealing with appauling customer service (waiting over of hour only to be told they could not help me) I lodged a complaint and recieved a phone call detailing again that I could send an email and the address to send it to. I immediately sent the email aand waited to recieve my money upon maturation. My fixed deposit matured yesterday. I still do not have the money. At this point it seems I never will. I tried to phone the savings hotline only to be patched through to someone who did not even acknowledge me and just carried on their conversation with their work mate. I am furious. I am starting to doubt if I will ever get my money. </p>