Terrible Customer Service ABSA

Terrible service from their helpline. I have been on hold for over 50 minutes. I called to report 3 payments I made from my app that went off my account with the payshap fee of R7.50 each but show as a technical error and did not go through to the intended recipient. This is their error that they should have picked up on and sorted themselves. I am still on hold with their agent 52min later. Such bad customer service is unacceptable or maybe it's the ABSA way