Terrible Customer service

A sales consultant contacted on the 23rd for a credit card offer I sent all my documents twice and wasn't advised I was declined, been calling them a numerous amount of times and the last consultant I spoke to by the name Matshego Matseke disconnected her headsets instead of assisting and when I went to the branch today and they called her she refused to assist stating she was on tea and didn't want to assist me!! She's an *********** employee who doesn't want to assist customers and even fought with the branch consultant for contacting her