TM
Tshepo M
1 reviews | Active since Mar 2018
02 May 2020, 15:33
Terrible Customer service
On the 9th of March 2020 I sent relevant documents to Absa in order for them to clear my name under debt review and to date nothing has happened. I phone and they advised that they have received my documents but then why take them so long. They've received those documents 3-4 weeks before lockdown and I don't see why wanna make an excuse because of that. Also from my understanding banking consultants are operational during the lockdown. So why taking so long. Even when you have a query they take so long to reply.
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Absa's replyOfficial
04 May 2020, 10:45Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply04 May 2020, 10:45
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd