Terrible customer service

absa offered me a settlement discount which i accepted initially, and no one responded me , yet i kept emailing them. they handed me over to attorneys who refused to understand what i was saying. i contacted the manager at absa and explained my situation and stated i would like to take up the offer, but i need more than 3 months since i am getting assistance from a family member. i have even sent the proof which was required. but they refuse to assist so i am writing this post to get the attention of a relevant manager who can assist