RL
Robyn L
1 reviews | Active since Nov 2011
28 Apr 2023, 07:26
Terrible customer service
I have requested bank statements for a business that I am executor of estate fore, more than 1 week ago. Despite going into the bank with all the correct documents I did not come right. I proceeded to email the assigned personal banker.
I am still waiting. Is this actually acceptable? More than 1 week for computer generated bank statements at my expense?
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Absa's replyOfficial
28 Apr 2023, 09:47Dear Robyn Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Pravesh Bejay Absa Bank Group Customer Care
Absa's reply28 Apr 2023, 09:47
Official
Dear Robyn Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Pravesh Bejay Absa Bank Group Customer Care