Terrible customer service

I've literally been waiting on a temporary hold that was made was made on my account like 13 days ago by Uber they literally released the hold 20 minutes after cause I cancelled those Ubers and absa is yet to credit me that money 13 days later worst part what's it with absa's customer literally cutting calls when I try to speak to an agent on 3 different occasions I was told send an email to authorizations it's been a week no response oh my word absa this is just plain disrespectful and you don't care