Terrible customer service

I opened up a new ABSA savings account about a month ago. From then to now, I have had the worst experience and regret transacting with ABSA. I don't receive sms notifications on my registered number for transactions, even though I have called the Call Centre numerous times to sort this out.

Today I tried to register or activate my internet banking to no success online, I called the call center, the call was picked up by a very agitated consultant that sounded like she did not want to assist me, the system generated questions that I answered as truly as possible to authenticate myself, I was told that the system did not pass me twice and I was not able to be assisted, I must wait for another consultant to call me.

I held an ABSA account many years ago, which I closed. This is a reminder to me now as to why I closed my account in the past.

I am appalled by the level of service that ABSA provides.