Terrible customer service

<p>After banking with Absa for 28 years I seriously have to consider changing banks.</p> <p>I have tried on multiple occasions to apply for a credit card but keep getting denied. I phoned head office to try and find out why, the consultants as well as the team leader I dealt with hung up on me, if this is customer service than I am not sure what type of business you are trying to run.</p> <p>Today I went to Balfour Park try top up my existing personal loan, they told me that my fingerprints were not on home affairs system. I than went to FNB where my fingerprints were picked up immediately.</p> <p>This new system you are trying to roll out does not work. When I told the manager at the branch this, she got very rude. Once again customer service at its worst. Complete disgrace and I really feel it is time for people to leave Absa and join a bank that cares about customer service.</p>