Terrible Customer Service

Item: Absa
Rating: 1
Author: Johan V

I made use of a rental car service last weekend. Returned the car on Monday 23 March 2020. Phoned the rental company Wednesday morning and they confirmed they've lifted the reserve on my credit card. I need to speak to the bank.

After phoning the Absa Premium Banking line, they informed I need to phone Authorisations. Authorisations informed me they can't help and I'll need to send a mail to ***. So I did immediately. On Thursday I tried to follow-up with another email - still no feedback.. Today I sent another email to disputes and phoned both the Premium line and the Absa Call Centre. No answer on the Premium line and after being on hold for 15 minutes, I gave up. I already logged a complaint on their website but even that made no difference.

Now it's weekend and I have no money as no-one bothered to help to release the reserve. I'm very disappointed.

Helpful (0)

Replies (1)

Absa's replyOfficial

30 Mar 2020, 16:27

Dear Johan van Wyk Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards, Rezona Louw Group Customer Care

Absa's reply30 Mar 2020, 16:27

Official