Hellopeter
Share Your Experience
KM
KELEBOGILE M

1 reviews | Active since Oct 2010

12 Jul 2019, 16:22

terrible customer service

My card expired and been waiting for new card. Every week I remind them and they do not send the replacement card. I emailed all the certified documents that they demanded and still no card was sent to me.

0
Replies (5)
Absa
Absa's reply15 Jul 2019, 12:06
Official
Hi there Kelebogile

Thank you for the posting. 

Please email us your ID or card number in order to investigate this urgently. 

*** 

Regards 

The Virgin Money Team
Absa
Absa's reply15 Jul 2019, 12:07
Official
Hi there Kelebogile 

We have traced your details and will respond soonest. 

Regards 

The Virgin Money Team
KM
KELEBOGILE M's update23 Jul 2019, 13:19
Reviewer Update
It is over a month that this has stayed unresolved. They have updated my last name but still havent sent me a replacement card.
Virgin money used to give the best service, now they just give the worst service like ABSA
Absa
Absa's reply23 Jul 2019, 13:32
Official
Hi there Kelebogile

Our couriers are struggling to get hold of you to arrange for the delivery. 

Do you have any alternative number they can use?

Regards 

The Virgin Money Team

KM
KELEBOGILE M's update23 Jul 2019, 13:57
Reviewer Update
I sent an email to *** giving you an address where to deliver card and alternative numer. But here they are again: tel:***
address: SHOP12 CAPITOL TOWERS NORTH,225MADIBA STREET,PRETORIA CBD,0002.