Terrible Customer Service

<p>I booked an appointment with Thuli Nkushubana at Absa Business Banking Silverton , i have met her a year ago about a similar problem and received the same bad service. I have a business account with Absa that i have been trying to close for over a year , that account has funds in it. Thuli told me a year ago that the business needs to be deregistered before i can close off the account a year later i went back becuase the business has now been deregistered. She now tells me that the business must be active before she can close off the account in the time being Absa deducts monthly service charges from that account which i still dont understand that if the account is blocked and inactive why is Absa deducting monthly charges?. I have tried numerous times to close off the account in vain. I cannot deposit or withdraw from that account because of its status. I asked Thuli to guide me in closing the account all she did was just to tell me that the law doesnt allow the account to be closed. What frustrates me the most is that she told me that i must wait for final deregistration which i did , now she tells me that the business must be active before she can close off the account. Her service was ********** she seemed annoyed that i came to see her even though i booked an appointment with her and had a reference number. I need assistance to close off the Absa business account please. It seems that i have been sent from pillar to post, i left Absa still with no help or guidance on how to get that account closed.I am tired of paying service fees of an account that i am not even using.</p>