Terrible customer service

I come inside the branch, 1stly there's no one at reception/around the entrance customers have to figure out by them selves where to go..had to go to the back to find an employee that can assist me instead I get this Raymond person that told me I don't have to que I can do my cash transfer at the atm (that's after he asked me the type of acc & I said I'm not sure I think its flexi save but previously I did the transaction at the enquiries desk) I go out to the atm, stand on the que for 15min, transaction not successful. Come back in, he tells me \I asked you the type of acc don't blaim me