Terrible customer service

I am a long standing Absa customer and I am extremely dissatisfied with there service especially telephonically and via email they just do not resolve issues and respond. They have changed online banking so you cannot reverse or stop debit orders and want you to go into the bank , we supposed to not be going out unnecessarily so how does it make sense to cut off those things it’s my account and my money I shod be able to control it at my leisure... and the banks charges on my account this month I have queries they just simply do not respond , it is shocking ... I am looking into moving banks honestly.