1 reviews | Active since Jul 2012
Terrible customer experience - settling and leaving NOW!
I have a student loan with ABSA. Its been 2 years and we are a few months away from settling this account. I have a debit order that goes off on the last day of every month to make the required payment. Not only do I find it irritating that they send me an SMS every single month to tell me that payment is due and I must pay on time, I found it totally uncalled for that this month (April 2024), they typically sent me an sms to tell me that payment was due on the 31st of March (a Sunday), then went on to call me 3 times on a public holiday (1 April) to tell me that my account is in arrears and they need an urgent payment plan. How is it my problem that the payment due date is a sunday? Surely you know how to manage this? I know you know because the payment went off first thing in the morning on tuesday the 2nd, but wait for it... that didnt stop you from calling me hours later to tell me I was still in arrears and you need a payment plan before Im handed over. Stupid threats to your customer for YOUR error? What a terrible experience. I'm going to settle the little thats outstanding this week and I want nothing to do with ABSA again.
I KNOW why this happened and I told you so in my complaint description. My issue here is that you will now reflect on me as a late payer with the credit bureau because of something that is no way in my control. ABSA knew, as did the whole world that there would be public holidays and yet you make it my problem? Its not the first time this has happened with ABSA and it is at my cost. I have debit orders with other institutions and they wont be saying Im a late payer because Im not! As such - Im not happy with your response. Youre not solving anything at all. Nothing about what youve done is customer centric. Replaying in private to tell me what happened and that it was a public holiday really just shows me this was never about the customer, or about resolving the issue.
I KNOW why this happened and I told you so in my complaint description. My issue here is that you will now reflect on me as a late payer with the credit bureau because of something that is no way in my control. ABSA knew, as did the whole world that there would be public holidays and yet you make it my problem? Its not the first time this has happened with ABSA and it is at my cost. I have debit orders with other institutions and they wont be saying Im a late payer because Im not! As such - Im not happy with your response. Youre not solving anything at all. Nothing about what youve done is customer centric. Replaying in private to tell me what happened and that it was a public holiday really just shows me this was never about the customer, or about resolving the issue.