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Gugu L
1 reviews | Active since Nov 2010
21 Jun 2021, 10:23
Terrible Customer Experience
Experience the worst service from ABSA. Some of their agents are failing to action information submitted to them many times. Frustrating turn around times, you don't get any feedback unless you phone them yourself and they tell you it's escalated yet there isn't any change.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
21 Jun 2021, 13:04Dear Gugu Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply21 Jun 2021, 13:04
Official
Dear Gugu Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
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Gugu L's updateReviewer Update
21 Jun 2021, 13:09Many thanks for the feedback.
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Gugu L's update21 Jun 2021, 13:09
Reviewer Update
Many thanks for the feedback.
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Gugu L's updateReviewer Update
22 Jun 2021, 07:22Thanks a million.
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Gugu L's update22 Jun 2021, 07:22
Reviewer Update
Thanks a million.
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Gugu L's updateReviewer Update
25 Jun 2021, 11:13Thank you ABSA team for attending to my matter and resolving it swiftly. My confidence is restored and l greatly appreciate all the effort that went into addressing the concerns.
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Gugu L's update25 Jun 2021, 11:13
Reviewer Update
Thank you ABSA team for attending to my matter and resolving it swiftly. My confidence is restored and l greatly appreciate all the effort that went into addressing the concerns.
Absa's replyOfficial
25 Jun 2021, 13:55Dear Gugu
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Absa's reply25 Jun 2021, 13:55
Official
Dear Gugu
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards